EXCHANGE/ RETURN POLICIES
After you have received an item you have 15 days to request for an exchange/ return it. To
ensure that this process is quick and seamless, please note the following:
You can click raise your return request. You can click here to raise your exchange/ return
You may get in touch with our customer support email address :
firstname.lastname@example.org. You can also connect with our customer care executive at
The customer support team will request you to share few images of the received
product before initiating the reverse pickup.
Please note that purchases from the online shop cannot be returned or exchanged at an
offline store. Likewise, purchases from offline store /showroom cannot be returned to
the online web store and complaints about such purchases cannot be lodged there.
EXCHANGE OF THE PRODUCT
1. Replacements of the products ordered can be done if there is a size issue or there is a
manufacturing defect in the product.
2. In case of size issues, the customer needs to communicate the desired size with the customer
service team within 15 days of receiving the product. The customer support team will request
you to share a few images of the received product before initiating the reverse pickup. The
product which is being returned needs to be intact with no damage to the product or the box
packaging of the same. All the accessories, freebies also must be returned in its original
3. Only size replacements will be possible. We do not allow color/ style replacements.
4. Please note exchanges will be processed only after the product is received at our warehouse
& all quality checks are completed & found satisfactory.
5. For every exchange order, it will take 10-12 working days to get it delivered. The exchange
process will start once we receive the product in our warehouse.
6. The stock for the desired size will be blocked only after the original ordered product is picked up
from the customer's location. In the meanwhile, if the desired product runs out of stock, TOMS
India will process a refund for the amount paid while placing the order.
7. For manufacturing defects, the same product will be reshipped after the originally ordered
product is picked up from the customer’s location.
8. If Coupon codes are used and amount is to be refunded, the coupon code value will not be
refunded or the code will not be reinstated.
REFUND OF THE ORDER
1. All the refunds are processed back to your original mode of payment.
2. Please note refunds will be processed only after the product is received at our warehouse &
all quality checks are completed & found satisfactory.
3. For every mode of payment, it will take 10-12 working days to process the refund. The
refund process will start once we receive the product in our warehouse.
4. Refunds will be processed only for the amount paid by the customer during the transaction.
The amount availed as discount via coupon code will not be refunded. Re-validation of the
coupon code will be a decision taken by the customer service team on case to case basis.
5. Once your request for refund has been approved, you will get a confirmation on e-mail &
our customer care team will contact you for transferring the amount back to your given