Centro — Official Policy
Refund Policy
Please read this policy carefully before requesting a return or refund.
Eligibility & Process
01 — Overview
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
- Item must be unworn and unused
- Original tags must be intact
- Must be in original packaging
- Receipt or proof of purchase is required
02 — Process
Return Process
To start a return, contact us at the email below. If your return is accepted, we will schedule a return pickup at your convenience.
Items sent back without first requesting a return will not be accepted.
Damages & Exceptions
03 — Damages
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate and resolve the issue promptly.
04 — Exceptions
Exceptions / Non-Returnable Items
- Items purchased on discount or sale are eligible only for a Full Value Gift Voucher
- COD charges (if applicable) are non-refundable
- No returns on promotional items
Refunds
05 — Refunds
Refund Processing
Once your return is approved, your refund will be processed to your original payment method. Here's what to expect:
Return Approved
We review and approve your return request.
Refund Initiated — Within 10 Business Days
Refund is processed to your original payment method.
Still Waiting After 15 Business Days?
Contact us immediately — we'll resolve it for you.
Contact Us