Centro — Official Policy
Returns &
Cancellation Policy
Please read carefully before placing your order.
!
We do not accept returns on sale or discounted products. All sale purchases are considered final.
Returns Policy
01 — Policy
Returns Policy
- At CENTRO, we are in association with leading delivery partners across the country to make returns as smooth and hassle-free as possible for every customer.
02 — Request
Return / Cancellation Request
- Kindly contact our helpdesk to initiate a request. Our team will review and respond within 1–2 business days of receiving your submission.
03 — Guest Users
Guest Users
- For guest users, please contact our helpdesk directly with your order ID and registered email. Our team will manually process your request and keep you updated every step of the way.
04 — Pickup
Return Pickup
- Products will be checked at the time of pickup. Please ensure the following conditions are met:
- Correct and complete product
- Unused condition
- Undamaged product
- Original packaging intact
05 — Refunds
Refunds
- Refunds are processed to your original payment method within 5–7 business days after the return is approved and inspected.
06 — Notes
Important Notes
- No returns on discounted or sale items — all such purchases are final
- Original packaging is mandatory for all return pickups
- Used, washed, or altered products will not be accepted
Cancellation Policy
V-Retail Limited
Cancellation
Policy
Policy
Before Dispatch Only
Cancellation Window
V-Retail Limited believes in helping its customers have a rewarding experience. Cancellations are accepted if the request is made before the order has been dispatched from our warehouse.
Refunds on Cancellation
Refund Processing
If you selected Cash on Delivery, refunds will be processed as store credit or bank transfer. For prepaid orders, the amount is returned to your original payment source within 5–7 business days.