Returns And Cancellation Policy
RETURNS POLICY
At CENTRO, we are in association with leading delivery partners across the country. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a ‘7 days’ return from the date of delivery. You can contact helpdesk at 9290060707 within service hours or email us at RRSupport.CentroShoes@ril.com We will be glad to help you with the Return claim process.
PLEASE NOTE THAT WE WILL NOT BE TAKING RETURNS ON SALE PRODUCTS.
An unboxing video is mandatory for all damaged, missing, fake, or incorrect item claims. Claims without an unboxing video will not be accepted.
Placing Return/Cancellation Request
Kindly contact our helpdesk at 9290060707 within service hours or email us at RRSupport.CentroShoes@ril.com with your query. We will be glad to assist you with the Return claim process.
Placing Return/Cancellation Request – For GUEST users
Kindly contact our helpdesk at 9290060707 within service hours or email us at RRSupport.CentroShoes@ril.com with your query. We will be glad to assist you with the Return claim process.
Return Pickup
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be un-detached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product's original packaging should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Centro.
Refunds
We will process the refund after receipt of the product by V-Retail Limited. Refund will be processed based on the mode of payment of the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 14–21 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.
In case of Cash on delivery orders, your refund shall be credited to the bank account number provided by you or will be added to the Centro wallet.
Once your return is received and inspected, you will receive an email about the status of your return.
Returns Process
As soon we receipt the return package and quality check is completed, we begin the process of Refund.
Late or missing refunds (if applicable)
If you haven't received your refund even after 14–21 days of processing your return, please check your bank account again. Otherwise, contact your credit card company. You can always contact your bank branch.
If you have done all of the above and you still haven't received your refund amount, please write to RRSupport.CentroShoes@ril.com
Note
While we do offer a full refund for the product, shipping charges are not refundable.
We request you not to return shoes with your visible foot impressions on them. We will be unable to process your refund or cancellation if the shoes returned are unlike their original state.
In case of damaged items, please inform our customer service help desk within 48 hours of receipt.