Returns And Exchanges
At CENTRO, we are in association with leading delivery partners across the country. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a '14 days’ return policy' from the date of invoice. You can contact Helpdesk at 9290060707 within service hours or email us at [email protected]. We will be glad to help you with the Return claim process. We give you a variety of options to choose from- get another product, get your product replaced (this time with some style tips too, only for you) or a different product exchanged or a complete return of money in case of order cancellations.
Placing Return/Exchange Request - For REGISTERED users
Login to your Account
Go to Returns tab
Click on ‘Request New Returns’
Select the Order you want to Return/Exchange
Just Submit the request and you are DONE!
Your ‘Return’ will be processed post www.centro.style approval. You will receive a confirmation email for the same.
Placing Return/Exchange Request - For GUEST users
Kindly contact our Helpdesk at 9290060707 within service hours or email us at [email protected] with your query. We will be glad to assist you with the Return claim process.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be undetached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product's original packaging should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Centro.
We will process the refund after receipt of the product by V-Retail Private Limited. All refunds will be routed through original payment gateway PayU after adjusting the cancellation charges. Refund will be processed based on the mode of payment of the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 14-21 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.
In case of Cash on delivery orders, your refund shall be credited to the bank account number provided by you or will be added to the Centro wallet.
Once your return is received and inspected, you will receive an email about the status of your return.
In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 14-21 working days.
For COD orders there will be an Collection Charge of ₹49 per order irrespective of the number of pairs ordered. This is not applicable on prepaid orders. COD Collection Charge is a non refundable amount.
Returns / Exchange Process
As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping brand new shoes to reach your door.
Late or missing refunds (if applicable)
If you haven't received your refund even after 14-21 days of processing your return, please check your bank account again. Otherwise, contact your credit card company; it may take some time before your refund is shown in your balance. You can always contact your bank branch. Usually, there is some difference in time before a refund is displayed in your account.
If you have done all of the above and you still haven't received your refund amount, please write to [email protected]
In case you are sending the shoe back to us (though we hope in the right spirit), Please initiate the Return from your My account section and Centro team will automatically assign the delivery logistic partner to pick-up the return parcel from you.
You can address the return shipment to our address: V-Retail Pvt. Ltd., SILPA SUMMIT, Ground Floor, Plot No. 187, in Sy. No.50 P, Gachibowli, Hyderabad, Telangana 500032
For items that you bought on discount or from the sale, the refund will be in form of a Full Value Gift Voucher. The only charges that will not be refunded are the COD charges. There will be no returns or exchanges applicable on any promotional or discounted items.
We request you not to return shoes with your visible foot impressions on them. Keep them away from any damage and dust. We will be unable to process your refund or exchange of money if the shoes returned are unlike their original state.
In case of damaged items, please inform our customer service help desk within 48 hours of receipt.