Returns And Cancellation Policy

RETURNS POLICY

At CENTRO, we are in association with leading delivery partners across the country. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a ‘7 days’ return from the date of delivery. You can contact helpdesk at 9290060707 within service hours or email us at RRSupport.CentroShoes@ril.com We will be glad to help you with the Return claim process.

PLEASE NOTE THAT WE WILL NOT BE TAKING RETURNS ON SALE PRODUCTS.

Placing Return/Cancellation Request,

Kindly contact our helpdesk at 9290060707 within service hours or email us at RRSupport.CentroShoes@ril.com with your query. We will be glad to assist you with the Return claim process.

Placing Return/Cancellation Request - For GUEST users

Kindly contact our helpdesk at 9290060707 within service hours or email us at RRSupport.CentroShoes@ril.com with your query. We will be glad to assist you with the Return claim process.

Return Pickup

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be un-detached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.

Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging: Product's original packaging should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Centro.

Refunds

We will process the refund after receipt of the product by V-Retail Limited. Refund will be processed based on the mode of payment of the order.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 14-21 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account.

In case of Cash on delivery orders, your refund shall be credited to the bank account number provided by you or will be added to the Centro wallet.

Once your return is received and inspected, you will receive an email about the status of your return.

In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 14-21 working days.

Returns Process

As soon we receive the return package at our warehouse and quality check is completed, we begin the process of Refund.

Late or missing refunds (if applicable)

If you haven't received your refund even after 14-21 days of processing your return, please check your bank account again. Otherwise, contact your credit card company; it may take some time before your refund is shown in your balance. You can always contact your bank branch. Usually, there is some difference in time before a refund is displayed in your account.

If you have done all of the above and you still haven't received your refund amount, please write to RRSupport.CentroShoes@ril.com

Note

In case you are sending the shoe back to us (though we hope in the right spirit), Please initiate the Return from your My account section and Centro team will automatically assign the delivery logistic partner to pick-up the return parcel from you. While we do offer a full refund for the product, kindly note that shipping charges are not refundable.

You can address the return shipment to our address: V-Retail Ltd., SILPA SUMMIT, Ground Floor, Plot No. 187, in Sy. No.50 P, Gachibowli, Hyderabad, Telangana 500032

For items that you bought on discount or from the sale, the refund will be in form of a Full Value Gift Voucher. The only charges that will not be refunded are the COD charges. There will be no returns or exchanges applicable on any promotional or discounted items.

We request you not to return shoes with your visible foot impressions on them. Keep them away from any damage and dust. We will be unable to process your refund or Cancelllation of money if the shoes returned are unlike their original state.

In case of damaged items, please inform our customer service help desk within 48 hours of receipt.

Cancellation Policy

V-Retail Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to us.

Refunds on Cancellation

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

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